krea3.site · Independent image editor
A clear path for billing problems.
Contact support@krea3.site with the order reference and the issue. This policy applies to the one-time credit packs purchased at the amount and credit quantity shown at checkout on krea3.site. Updated October 16, 2026.
Unused credits
You may request a refund for unused credits within 14 days of purchase. If part of the pack has been used, we review the unused portion for a proportionate refund. Approved refunds return to the original payment method and remove the corresponding credits from that purchase. Provider and bank processing times vary.
Duplicate charges or missing delivery
Report duplicate payments, missing credits or an incorrect charge promptly. We verify the original payment and delivery before correcting the balance or refunding a confirmed billing error. A return URL alone does not confirm payment.
Failed generations
A confirmed failed or blocked generation returns its reserved credits. Requests with unknown status stay reserved until checked so that neither generation nor billing is duplicated. Returned image credits are not an automatic cash refund. Report a result or service issue with its generation ID.
Your rights
No subscription cancellation is needed because the pack does not renew. Mandatory consumer rights remain unaffected by this policy. The operator is Tao Junlan; questions and appeals go to support@krea3.site.